The Twsited Willow interior



Here are the questions we are most frequently being asked.

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Frequently asked questions

How much to you charge for delivery?

Our minimum charge for delivery is just £2.99 for a whole 1kg of numerous items in your shopping basket. Please see our delivery information page for more details.

When will my order arrive?

From the moment of dispatch, most parcels will be with you within 3-5 working days. If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland or Isle of Man it may take up to 7 working days. Our couriers deliver Monday to Friday, 8am - 8pm and Saturdays, 8am - 5pm. We can't guarantee exact delivery times or dates but understand that waiting in all day isn't always possible. Our couriers will always make three attempts to deliver your parcel and may leave it in a safe place or with a neighbour to ensure that your parcel reaches you.

What payment methods can I use to pay?

For all our online purchases, all payments go through Paypal who accept the following cards: Visa / Delta / Electron MasterCard / Eurocard Maestro American Express. Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo. Please note that you do not need a Paypal account to make a purchase through their system.

Will I receive confirmation of my order and when will I know you have dispatched my parcel?

Once you have completed your order, you will receive an automated email from us confirming your order. If you do not receive this, please check your JUNK/SPAM email folder. Once we have dispatched your parcel, we shall send you an email confirming this with the appropriate tracking information.

Do You Ship Outside The UK?

Yes we can, but extra delivery costs will be involved. Also, some items are very heavy to ship anywhere but the country we are based. Please contact us for costs should you wish your items to be posted outside the UK.